Effective Date: October 2, 2025

Last Updated: October 2, 2025

Welcome to Santa Knows ("we," "us," "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [www.santaknows.com] and purchase our merchandise.

By using our website, you agree to the collection and use of information in accordance with this policy.

When you make a purchase or create an account, we collect:

• Contact Information: Name, email address, phone number
• Shipping Information: Delivery address
• Billing Information: Billing address, payment details (processed securely through our payment processor)
• Account Information: Username, password, order history, preferences
• Communications: Customer service inquiries, reviews, or feedback you send us

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages viewed, time on site, click patterns
• Location Data: General geographic location based on IP address
• Cookies: Small files that help us improve your experience (see Cookies section)

We use your information to:

• Process and fulfill your orders
• Manage your account and communicate about orders
• Provide customer support
• Send promotional emails (you can opt out anytime)
• Improve our website and products through analytics
• Prevent fraud and protect our rights
• Comply with legal obligations

We do not sell your personal information.

We share your information only with:

Service Providers who help us operate our business:

• Payment processors (Stripe, PayPal, etc.)
• Shipping and fulfillment partners
• Email service providers
• Website hosting and maintenance
• Analytics providers

These partners are required to protect your information and use it only to provide services to us.

Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.

Business Transfers: If Santa Knows is sold or merged, your information may be transferred. We will notify you of any such change.

Cookies are small files stored on your device that help us improve your experience and understand how you use our website.

Essential Cookies - Required for website functionality (shopping cart, checkout, login)

Analytics Cookies - Help us understand visitor behavior (Google Analytics)

Marketing Cookies - Show you relevant ads and track campaign effectiveness (Facebook Pixel, Google Ads)

Preference Cookies - Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality.

We use industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• PCI-DSS compliant payment processing
• Secure servers and access controls
• Regular security monitoring

However, no online transmission is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.

We keep your information only as long as necessary:

• Account Information: While your account is active, plus 3 years after closure
• Order History: 7 years for tax and legal purposes
• Marketing Data: Until you unsubscribe
• Customer Service Records: 3 years

You can request deletion of your information at any time by contacting us.

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information (with certain legal exceptions)
• Opt out of marketing communications
• Object to how we process your data
• Receive a copy of your data in a portable format

To exercise your rights, contact us at:

• Email: privacy@santaknows.com
• Phone: [Insert Phone Number]
• Mail: [Insert Mailing Address]

We will respond within 30 days.

California residents have additional rights:

• Right to know what information we collect and how we use it
• Right to delete your information
• Right to opt-out of sale (we don't sell your info)
• Right to non-discrimination for exercising your rights

To submit a request:

• Call: [Insert Toll-Free Number]
• Email: privacy@santaknows.com

If you're in the European Economic Area, you have rights under GDPR:

• All rights listed in "Your Privacy Rights" section above
• Right to lodge a complaint with your data protection authority
• Right to know our legal basis for processing (contract fulfillment, consent, legitimate interests, legal obligations)

For international data transfers outside the EEA, we use Standard Contractual Clauses and other approved mechanisms.

If you subscribe to our newsletter, we'll send you:

• Product announcements and special offers
• Holiday promotions
• Community stories and content

Unsubscribe anytime by:

• Clicking "unsubscribe" in any email
• Updating preferences in your account
• Emailing privacy@santaknows.com

You'll still receive order-related emails even if you unsubscribe from marketing.

Our website may link to third-party sites (social media, payment processors, etc.). We're not responsible for their privacy practices. Please review their privacy policies before sharing information.

When you interact with our social media pages, those interactions are governed by the platform's privacy policy. We may see publicly available information from your profile when you engage with our content.

Our website is directed to adults. We do not knowingly collect information from children under 13. If you believe we've collected information from a child, please contact us immediately and we will delete it.

We may update this Privacy Policy occasionally. When we do, we'll:

• Update the "Last Updated" date
• Notify you by email (if you have an account)
• Post a notice on our website

We encourage you to review this policy periodically.

Questions about this Privacy Policy? Contact us:

Santa Knows
Email: info@santaknows.com
 

We respond to inquiries within 48 hours during business days.

At Santa Knows, we respect your privacy and are committed to protecting your information. Because Santa knows representation matters—and so does your trust.