Effective Date: October 2, 2025

Last Updated: October 2, 2025

Welcome to Santa Knows ("we," "us," "our," or "Company"). These Terms and Conditions ("Terms") govern your use of our website [www.santaknows.com] (the "Site") and the purchase of our merchandise.

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or purchase our products.

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date and post the revised Terms on this page. Your continued use of the Site after changes are posted constitutes your acceptance of the modified Terms.

We encourage you to review these Terms periodically.

You must be at least 18 years old to make purchases on our Site. By using our Site, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

To make purchases, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

You may not use our Site to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Site
• Collect user information without consent
• Use automated systems (bots, scrapers) without our permission
• Impersonate others or misrepresent your affiliation
• Harass, abuse, or harm others
• Engage in fraudulent activity

Violation of these restrictions may result in account termination and legal action.

We strive to provide accurate product descriptions, images, and pricing. However:

• Colors may vary due to monitor settings
• We do not warrant that descriptions are error-free or complete
• We reserve the right to correct errors and update information
• We reserve the right to refuse or cancel orders containing incorrect pricing

All prices are in U.S. Dollars (USD) unless otherwise stated. Prices are subject to change without notice. We are not responsible for typographical errors in pricing.

Pricing includes:

• Product cost
• Applicable taxes (calculated at checkout)

Pricing does not include:

• Shipping and handling (calculated at checkout)
• International customs, duties, or taxes (customer's responsibility)

Product availability is subject to change. We reserve the right to:

• Limit quantities purchased per person or order
• Discontinue products at any time
• Refuse orders for any reason

If a product becomes unavailable after you place an order, we will notify you and offer a refund or substitute product.

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order. Order confirmation does not guarantee acceptance.

We may refuse orders if:

• Products are unavailable
• Pricing errors occurred
• We suspect fraudulent activity
• Shipping restrictions apply
• Order violates our policies

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• [Other payment methods]

Payment is processed securely through our third-party payment processor. We do not store full credit card information on our servers.

After placing an order, you will receive an email confirmation. This confirmation is for your records and does not constitute acceptance of your order. We will send a separate shipping confirmation when your order ships.

Your payment method will be charged when your order is processed. By providing payment information, you:

• Authorize us to charge your payment method
• Confirm that you are authorized to use the payment method
• Agree to pay all charges incurred

We currently ship to addresses within [specify countries/regions - e.g., "the United States and Canada" or "all 50 U.S. states"].

We do not ship to P.O. boxes or APO/FPO addresses at this time.

Shipping costs are calculated at checkout based on:

• Shipping destination
• Order weight and size
• Selected shipping method

Estimated delivery times are provided at checkout and are not guaranteed. Delivery times are estimates only and may vary due to:

• Carrier delays
• Weather conditions
• Customs processing (international orders)
• Holidays and peak seasons
• Product availability

Typical processing times:

• Standard orders: 2-5 business days
• Holiday season (November-December): 5-10 business days

We offer various shipping options, which may include:

• Standard shipping
• Expedited shipping
• Express/overnight shipping (where available)

Once your order ships, you will receive a tracking number via email. You are responsible for monitoring your shipment using this tracking information.

All items purchased from Santa Knows are made pursuant to a shipment contract. The risk of loss and title for items pass to you upon delivery to the carrier.

If a package is returned as undeliverable due to an incorrect address, refused delivery, or failure to collect, you may be responsible for:

• Return shipping costs
• Reshipping fees
• Restocking fees (if applicable)

We are not responsible for packages lost or stolen after confirmed delivery.

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within 30 days of delivery.

Eligible Returns:

• Items must be unworn, unwashed, and in original condition
• Items must have all original tags attached
• Items must be in original packaging

Non-Returnable Items:

• Final sale or clearance items
• Items marked as "non-returnable"
• Damaged or worn items
• Items without tags or packaging

To initiate a return:

1. Contact us at returns@santaknows.com with your order number
2. We will provide return authorization and instructions
3. Ship items back to us within 7 days of receiving authorization
4. Use trackable shipping method (you are responsible for return shipping costs)

Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or we made an error
• We recommend using a trackable shipping method
• We are not responsible for items lost in return transit

Once we receive and inspect your return:

• Approved returns: Refund processed within 5-10 business days to original payment method
• Denied returns: Item will be returned to you at your expense

Refund amount:

• Original product cost (minus original shipping charges)
• Shipping costs are non-refundable except in cases of defective items or our error

We do not offer direct exchanges. If you need a different size or item, please:

1. Return the original item for a refund
2. Place a new order for the desired item

If you receive a damaged or defective item:

• Contact us within 7 days of delivery at support@santaknows.com
• Provide photos of the damage or defect
• We will arrange for a replacement or full refund (including shipping)
• We will provide a prepaid return label if return is necessary

All content on this Site, including but not limited to:

• Text, graphics, logos, images
• Product designs and artwork
• "Santa Knows" brand name and tagline
• Website design and layout
• Software and code

is owned by Santa Knows or our licensors and is protected by copyright, trademark, and other intellectual property laws.

"Santa Knows" and all related logos, designs, and slogans are trademarks of [Company Legal Name]. You may not use our trademarks without our prior written permission.

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use the Site for personal, non-commercial purposes
• View and download content for personal use only

You may not:

• Reproduce, distribute, or publicly display our content
• Modify or create derivative works
• Use our content for commercial purposes
• Remove copyright or proprietary notices
• Use our trademarks without permission

If you submit content to our Site (reviews, comments, photos, etc.), you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display that content for business purposes.

You represent that:

• You own or have rights to the content you submit
• Your content does not violate any third-party rights
• Your content does not contain harmful or illegal material

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We disclaim all warranties, including but not limited to:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or reliability of content
• Uninterrupted or error-free operation

We do not warrant that:

• The Site will meet your requirements
• The Site will be available at all times
• Defects will be corrected
• The Site is free from viruses or harmful components

Your use of the Site is at your own risk.

TO THE FULLEST EXTENT PERMITTED BY LAW, SANTA KNOWS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

• Loss of profits, revenue, or data
• Business interruption
• Personal injury
• Property damage
• Cost of substitute goods or services

arising from or related to your use of the Site or products, even if we have been advised of the possibility of such damages.

MAXIMUM LIABILITY: In no event shall our total liability to you exceed the amount you paid for the product or service giving rise to the claim, or $100, whichever is less.

Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Santa Knows, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of the Site
• Your violation of any third-party rights
• Any content you submit to the Site

These Terms are governed by the laws of [State/Country], without regard to conflict of law principles.

Please read this section carefully. It affects your legal rights.

Any dispute arising from these Terms or your use of the Site shall be resolved through binding arbitration rather than in court, except:

• Small claims court actions (under $10,000)
• Intellectual property disputes
• Claims for injunctive relief

Arbitration Terms:

• Administered by the American Arbitration Association (AAA)
• Conducted under AAA Consumer Arbitration Rules
• One arbitrator selected per AAA rules
• Location: [City, State] or mutually agreed location
• Each party pays their own costs unless otherwise required by law

Class Action Waiver: You agree to resolve disputes on an individual basis only. You waive any right to participate in class actions or class arbitrations.

You may opt out of this arbitration agreement by sending written notice within 30 days of first accepting these Terms to:

info@SantaKnows.shop
Attn: Legal Department - Arbitration Opt-Out

Include your name, address, and clear statement that you wish to opt out of the arbitration agreement.

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at [link to Privacy Policy].

Our Site may contain links to third-party websites or services. We are not responsible for:

• Content on third-party sites
• Privacy practices of third-party sites
• Products or services offered by third parties

Your interactions with third parties are solely between you and the third party.

Promotional codes or discount codes:

• Must be entered at checkout
• Cannot be combined with other offers unless stated
• Are subject to expiration dates and terms
• Are non-transferable
• Have no cash value
• May be limited to one per customer

We reserve the right to modify or cancel promotions at any time.

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or regulations
• Labor strikes
• Pandemics or public health emergencies
• Utility or telecommunications failures
• Supplier failures

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing.

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Santa Knows regarding your use of the Site and supersede all prior agreements.

If you have questions about these Terms and Conditions, please contact us:

Santa Knows
Email: info@santaknows.com

By using our Site and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Because Santa knows representation matters—and so do fair business practices.